This page tells you The Goldsmiths’ Atelier’s terms and conditions. Please read these terms and conditions carefully and make sure that you understand them before purchasing any Products from us.
You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from us.
INFORMATION ABOUT US
We operate the website www.thegoldsmithsatelier.com. We are The Goldsmiths’ Atelier, a company registered in Australia under ABN 27 127 132 896. Our registered office is: 60B Rofe Street, Leichhardt, NSW Australia 2040. Our main trading address is 60B Rofe Street, Leichhardt, NSW Australia 2040.
– You are legally capable of entering into binding contracts;
– You are at least 18 years old.
All pieces produced by The Goldsmiths’ Atelier, whether collection or bespoke, are made to order.
Therefore, we require a 50% deposit before work can begin. Payment in full is required before pieces are handed over to customers.
All goods remain the property of The Goldsmiths’ Atelier until payment has been received in full.
Bank transfer and credit card payments must be received into our account before the payments can be considered complete. Pieces will be handed over when funds have cleared. Please note that it is important that you use the correct account details for bank transfer payments, as any incorrect transfers are the customer’s responsibility.
RETURNS, EXCHANGES AND CANCELLATION POLICY
All pieces produced by The Goldsmiths’ Atelier are made to order and so cannot be returned or exchanged once deposit payment has been made and work has begun. The deposit payment is the termination charge in the event of an order cancellation.
However, in accordance with consumer law, you may be entitled to a refund only if the purchased piece has a major problem or is significantly different from the sample or description. A refund will not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase, damaged it accidentally or had no use for it.
Images may not be displayed as actual size. All sizes, weights and measurements are approximate and are taken at their widest points and included for guidance only.
DESIGN CHANGE POLICY
The Goldsmiths’ Atelier takes pride in helping you realise your vision and our aim is to ensure you are happy with your bespoke piece.
Knowing what your finished piece will look like can be difficult and so The Goldsmiths’ Atelier gives you the opportunity to request small changes to designs before work begins and during fittings.
Please note that we invite our customers to at least one fitting for their piece to ensure ideal sizing and comfort. In the case where significant changes are requested or the piece has to be remade, you may incur additional charges.
If an item has been finished to the requested specifications, further changes may incur a charge.
RING RESIZE POLICY
The Goldsmiths’ Atelier is happy to re-size custom made rings, free of charge, subject to the terms and conditions below.
– You must contact The Goldsmiths’ Atelier within 4 weeks of collection if you require a ring re-size free of charge. Re-sizing beyond this 4-week period will incur a charge.
– The following free of charge re-size exclusions apply:
– Rings ordered over the phone or by email, where the customer has not had their finger size measured in person by The Goldsmiths’ Atelier.
– Rings set with gemstones set the whole way around the ring, for example eternity rings.
– Rings set with stones on the inside of the ring.
– Rings set with stones spaced evenly around the ring.
– Engraved rings which may need the engraving to be redone.
– Rings with features such as enamel, texture or patterns where these design aspects need to be redone.
Please note that most of our rings can be re-sized 1-1.5 sizes up but re-sizes are reviewed on a case-by-case basis.
The Goldsmiths’ Atelier is proud to offer customers a material and workmanship guarantee for every piece produced. Defects caused by faulty materials or workmanship are covered by our guarantee and repairs will be offered free of charge.
Our guarantee does not cover:
– Wear and tear
– Accidental damage
– Misuse or negligence
– Loss of the piece
– Loss of precious stones or diamonds.
Modifications, repairs or servicing performed by someone other than The Goldsmiths’ Atelier nullifies this guarantee.
This guarantee does not apply in situations where a customer has supplied their own materials.
AFTER SALES CARE
The Goldsmiths’ Atelier want you to enjoy your pieces wear after wear, year after year. And so, as part of our customer service, we invite you to a complementary annual health check of your bespoke pieces that includes checking how your piece is wearing, including stone settings, cleaning and polishing.
Please be advised that fixing damages beyond normal wear and tear may incur a charge.